Count on us, count on me – Our Service Promises

  • If a product falls short in any way, we’ll replace it AND refund your money.
  • We take pricing accuracy seriously. If an item scans incorrectly, you get it FREE (1). All other items will be provided at the correct price.
  • If an advertised item is out of stock, we will offer you a rain check or an alternate product at the advertised sale price – the choice is yours.
  • Can’t find an item on your list? We’ll take you there. Just ask any associate.
  • Want to try it? Just ask for a taste!

We’re Fans of all of our Associates, but once in a while, someone does something amazing that shows what our Promises are all about.

We love our customers!

Thor: Rockville, MD

Thor helped me out today in the seafood department. He was very friendly and went above and beyond assisting me with selecting the right product, preparing it for cooking and packaging it for the trip home. I would like to commend Thor on a job well done.

Ana: Annandale, VA

Ana is friendly and outgoing, and always greets customers with a big “hello” and smile as they approach the Deli Counter. She has taken the time to get to know something about me and always asks “How are you doing?” Or, “Where have you been?”, if I haven’t seen her for a while. She also asks about my daughter, who used to shop with me when she was little.

Kidist: Mclean, VA

I am a senior citizen but still working 10-hour days. On Thursday, April 19, I decided to push myself a little more and do grocery shopping after work to allow myself a “free” Friday to rest. I was surprised that only a few people were in the store around 6 pm when I finished shopping and approached Kidist’s check-out station. I said hello and asked how she was, and she said hello and asked how I was…and I said, fine–but tired! She saw my cane in the cart, and seeing no one else behind me in line, she came around and helped me unloaded my cart. She carefully rang up my groceries, ensuring that not too many heavy items were placed in each bag, and brought the bags around to my cart for me. Her politeness and courtesy at the end of my long work day were welcome gestures. Kidist is, indeed, an asset to the Giant/McLean family. I am most grateful to have had her check out my groceries on a night when I was particularly very tired. I left the store feeling so much better, and less tired! She totally brightened up my evening! Thank you, Kidist!

Tim: Charlottesville, VA

Tim is a great person. He goes out of his way to help me.  I live in Richmond, VA. Since Martin’s has gone away, I have relied on Tim for all the products I would normally get at Martins.

And we're fans of each other!

Vickie V: Bowie, MD

Nominated By: Barbara S

Vicky goes above and beyond to help fellow staffers. She is a great staffer and very knowledgeable. She is kind to everybody she comes into contact with. She is always willing and able to help her fellow staffers.

Best Value: Teamwork

Dave L: Fredericksburg, VA

Nominated By: Sara A

Dave is a great person who brightens everybody’s day when they come to our store.

Best Value: Teamwork

Tawna B: Owings Mills, MD

Nominated By: Michelle S

Tawna is a great assistant manager and she should be recognized for all the hard work she does. She is the glue to our bakery. Without her we would be lost. Thanks again for letting me work with her, she is wonderful. I can’t say it enough. She always is so caring for her employees, she smiles all the time and let me tell you, sometimes it can be very trying in there! She has a heart of gold and really does work well with others. She shows her employees how to work together in harmony. Tawna always says thanks for working with me and how well we did. I look forward to coming to work when I know I work with her. Thanks for letting me be apart of a great bakery team.

Best Value: Teamwork

Karen R: Prince Frederick, MD

Nominated By: Joanna S

I was shopping at my local Giant and I suddenly fell ill. The Asst. Manager Karen Rinaldi convinced me that the hospital would be the best option. She was very kind and stayed with me until the ambulance arrived. It turns out that I was having a heart attack and I was flown to Washington, D.C. I am grateful to Ms.Rinaldi. I’m sure that she saved my life!

Best Value: Care

Dawn M: Baltimore, MD

Nominated By: Carla A

Dawn always goes above and beyond to take care of our customers. When customers don’t speak English, she makes an extra effort to help them. She understands the service desk very well, and always trains new hires for a customer service position. She needs to be recognized for a great job at the service counter.

Best Value: Teamwork

Dan G: Dundalk, MD

Nominated By: Linda B

I have worked for Giant for 32 years. Over the years, I have watched Dan work his way up the ladder in such a short amount of time. He is truly a genuine asset to Giant Food.

Best Value: Integrity

Rolinda C: Long Neck, DE

Nominated By: Diane D

Rolinda, “Ra” is such a pleasure to work with. She is beyond friendly and supportive in all roles whether as a fellow Clerk or Customer service. I’m always happy to be scheduled with Ra as a closer because she makes everyone, staff and guests, comfortable.

Best Value: Teamwork

Millie C: Glen Burnie, MD

Nominated By: Melissa M

Millie goes above and beyond for employees and associates. She is the perfect example of what a Giant employee should be.

Best Value: Care