Countonuscountonme

Count on us, count on me – Our Service Promises

  • If a product falls short in any way, we’ll replace it AND refund your money.
  • We take pricing accuracy seriously. If an item scans incorrectly, you get it FREE (1). All other items will be provided at the correct price.
  • If an advertised item is out of stock, we will offer you a rain check or an alternate product at the advertised sale price – the choice is yours.
  • Can’t find an item on your list? We’ll take you there. Just ask any associate.
  • Want to try it? Just ask for a taste!

We’re Fans of all of our Associates, but once in a while, someone does something amazing that shows what our Promises are all about.

We love our customers!

Store 141: Glen Burnie, MD

I just finished shopping your new store in Glen Burnie and want to let you know how wonderful the experience was. Every employee I encountered smiled, said good morning or asked if I needed help with anything. The store is clean, has wider aisles and a greatly expanded assortment. The 2 cashiers were efficient, friendly, fast and so welcoming. Sherry rang my purchase and sincerely ensured my shopping experience was positive. Robin rang my one item I forgot and was also very sincere about ensuring my experience was a good one. These 2 cashiers and all the other employees excellent customer guaranteed I will return to this store every week. Even the security guard smiled and wished me a good day.

Store 744: Clifton, VA

I wanted to compliment some employees at the Colonnade Giant, Union Mill Shopping Center. This has been “My Giant” for over 20 years. Charlie in the produce section, Lindsay in the frozen food section, Rob a cashier, and Sally who is everywhere are all amazing, helpful at all times and always smiling!

Store 789: Falmouth, VA

We had a birthday party for a 4 year old and our cake was not available. I went to the Giant bakery in a panic. Odie was in the bakery and iced a cake for us, added the logo that we wanted and our child’s name. Everyone in the bakery was so friendly and helpful. We made it to the party on time with a fantastic cake and the birthday boy could not have been happier! We wanted to let you know how much we appreciate the extra effort and compassion we were shown by Odie and the wonderful people in the bakery department at our Giant.

Store 386: Wilmington, DE

I just wanted to let you know that the staff at the Concord Pike store in Wilmington is very nice and helpful. The Pharmacist and assistants always say hi and know your name. Selena helped me out last week in the self-checkout line. She was also very nice. I shop here every week and never have a bad experience. Thank you.

And we're fans of each other!

John F & Heather W: Vienna, VA

NOMINATED BY: Mehreen A

John and Heather are my store managers and they go above and beyond to provide a great customer service. They lead their employees as great leaders.

BEST VALUE: Teamwork

Eddie: Fredericksburg, VA

NOMINATED BY:  Stacy N

Eddie has a very nice smile. He is funny and is always helping his other employees. Eddie is always willing to put the customer first!

BEST VALUE: Care

Rhonda B: Frederick, MD

NOMINATED BY: Sankha D

Rhonda is my Dairy Lead. She is very knowledgeable about the product in her department, as well as the product in some of the other departments. If Customer needs anything from any other departments, she would inform us about the needs of the customer. Rhonda definitely helps with Customer retention.

BEST VALUE: Care

Evette: Washington, DC

NOMINATED BY: Ant

Evette is a wonderful coworker. She brings a lot of smiles to the front desk. She does an awesome job at the isolation and front desk and she should be commended on her job.

BEST VALUE: Teamwork

Julie W: Prince Frederick, MD

NOMINATED BY: Corinna J

Julie is very helpful and great with customers. She makes sure they are satisfied and happy when they leave the deli.

BEST VALUE: Care

Jason P: Baltimore, MD

NOMINATED BY: Victoria T

As he was walking in the parking he noticed that I was having a little trouble walking.  I noticed Jason walk back to the store. He went back in the store to grab me a motor cart, and brought it to me.  Finally, as he saw me leaving, he came over and without me asking for help he started helping me put my bags in the car. This shows that Jason cares for each and every costumer and their needs.

BEST VALUE: Care

Brian D: Frederick, MD

NOMINATED BY: Marie R

Brian is consistently pleasant and helpful. He is particularly kind to the many senior citizens who shop at this Giant store. He keeps the store clean and the outside orderly. Brian makes it a pleasure to shop there.

BEST VALUE: Care

Angela M: Bowie, MD

NOMINATED BY: Front End

Angela always goes above and beyond for our store. She makes working at 310 a pleasure. As our leader and manager, she shows us ways to make our Giant a better place for us and our customers. I hope the company appreciates all her hard work and dedication. She is a real asset to Giant Food.

BEST VALUE: Teamwork