Giant is committed to creating a Better Place to Shop for our customers and we’re taking it up a notch with the introduction of our new Service Promises.
We’re making five powerful promises to our customers, and our hero associates are prepared and empowered to keep our promises!
- If a customer feels a product falls short in any way, replace it AND refund the money.
- We take pricing accuracy seriously. If an item scans incorrectly, customers get it FREE (1). All other items will be provided at the correct price.
- If an advertised item is out of stock, offer customers a rain check or an alternate product at the advertised sale price.
- See a customer that can’t find an item on their list? Make sure they can count on you. Take them there.
- Offer customers the chance to try a product before they buy it! Offer them a taste!
Find out more on our new Service Promises
where you can see all the latest Customer Comments as well as the latest Fanclub recognition.
Be a fan of someone you work with…
At Giant there are often times that we can be fans of each other – and sometimes it’s tough to show simple appreciation for a job well done. With Fanclub you can do just that.
Just fill out the form and we’ll do the rest.