Count on us, count on me – Our Service Promises

  • If a product falls short in any way, we’ll replace it AND refund your money.
  • We take pricing accuracy seriously. If an item scans incorrectly, you get it FREE (1). All other items will be provided at the correct price.
  • If an advertised item is out of stock, we will offer you a rain check or an alternate product at the advertised sale price – the choice is yours.
  • Can’t find an item on your list? We’ll take you there. Just ask any associate.
  • Want to try it? Just ask for a taste!

We’re Fans of all of our Associates, but once in a while, someone does something amazing that shows what our Promises are all about.

We love our customers!

Dyan: Store # 354, Silver Spring, MD

She always has a positive attitude and makes check-out a great experience. She deserves to be recognized for being such a great Giant employee and a wonderful person! Thank you Dyan for being my favorite cashier.

Rosanna: Store # 121 Crofton, MD

No matter how busy she is or the time of day, I constantly see her reaching out and helping people. When I am there at the pharmacy counter people walking by always are greeting her by name. Last week I was in there getting a knee brace, she was off the clock. She still asked me how I was doing and I told her about my situation. She went and got a measuring tape and helped me to get the size I needed for the brace. We need more people like her in stores. I sure would love to see her get recognize for her outstanding customer service.

Ana: Store # 249, Annadale, VA

I adore Ana because she always has a smile on her face. She enthusiastically helps with getting you just the right amount of meat/cheese, etc. She cares and gives compliments and helps if someone needs it on the floor. Her giving personality is what is needed to give a good feel to the environment of your store. Thank you for hiring Ana. She makes my day!

Vecky: Store # 741, Dale City, VA

Vecky helped me today, August 5th when I went to the Customer Service desk to pick up Western Union. There was a problem and even though I became irritated, she remained calm and professional the entire time. She went the extra mile and got ahold of Western Unions customer service and she solved the problem for me so I could receive my money. She did a great job at multitasking because while she was helping me, she also assisted an employee and another customer. Please give this woman a raise or at least some deserved recognition.

And we're fans of each other!

Karen and Jane, Store #146, Prince Frederick, MD


Karen is the best ! If we are short handed,  she always just comes right back there and helps us out all the time and she is nice and hard working! I cut my finger pretty bad and Jane took me to the hospital and stayed with me a while then came back and picked me up when I was done getting my stiches! They both took very good care of me and got all the paperwork done. These two need to be commended! I’m lucky to have them for managers!

Vickie V: Bowie, MD

Nominated By: Barbara S

Vicky goes above and beyond to help fellow staffers. She is a great staffer and very knowledgeable. She is kind to everybody she comes into contact with. She is always willing and able to help her fellow staffers.

Best Value: Teamwork

Dave L: Fredericksburg, VA

Nominated By: Sara A

Dave is a great person who brightens everybody’s day when they come to our store.

Best Value: Teamwork

Tawna B: Owings Mills, MD

Nominated By: Michelle S

Tawna is a great assistant manager and she should be recognized for all the hard work she does. She is the glue to our bakery. Without her we would be lost. Thanks again for letting me work with her, she is wonderful. I can’t say it enough. She always is so caring for her employees, she smiles all the time and let me tell you, sometimes it can be very trying in there! She has a heart of gold and really does work well with others. She shows her employees how to work together in harmony. Tawna always says thanks for working with me and how well we did. I look forward to coming to work when I know I work with her. Thanks for letting me be apart of a great bakery team.

Best Value: Teamwork

Karen R: Prince Frederick, MD

Nominated By: Joanna S

I was shopping at my local Giant and I suddenly fell ill. The Asst. Manager Karen Rinaldi convinced me that the hospital would be the best option. She was very kind and stayed with me until the ambulance arrived. It turns out that I was having a heart attack and I was flown to Washington, D.C. I am grateful to Ms.Rinaldi. I’m sure that she saved my life!

Best Value: Care

Dawn M: Baltimore, MD

Nominated By: Carla A

Dawn always goes above and beyond to take care of our customers. When customers don’t speak English, she makes an extra effort to help them. She understands the service desk very well, and always trains new hires for a customer service position. She needs to be recognized for a great job at the service counter.

Best Value: Teamwork

Dan G: Dundalk, MD

Nominated By: Linda B

I have worked for Giant for 32 years. Over the years, I have watched Dan work his way up the ladder in such a short amount of time. He is truly a genuine asset to Giant Food.

Best Value: Integrity

Rolinda C: Long Neck, DE

Nominated By: Diane D

Rolinda, “Ra” is such a pleasure to work with. She is beyond friendly and supportive in all roles whether as a fellow Clerk or Customer service. I’m always happy to be scheduled with Ra as a closer because she makes everyone, staff and guests, comfortable.

Best Value: Teamwork